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Access online support, downloads, and flexible training to best meet your needs
If you need technical support, please call 1-800-775-8674 or 317-598-2066. We're always open online as well: support.doubletake.com.
We're there in the trenches too, so we know how to help you troubleshoot issues and get the most out of your data protection and high availability software. Think about it. Shouldn't you trust the global leader in data protection to back up our own products with robust support? Get help the most convenient and accessible way for you.
Remember that old adage, the customer always comes first? We never forgot it. That means easily accessible and flexible training, technical bulletins you can access when you want, a searchable knowledge base and FAQ's, global support coordinated by certified personnel, and updates on demand.
Everything at your fingertips
Click here to download the educational data sheet.
When the going gets tough, visit support.doubletake.com:
- Technical Support - Search the knowledge base of resolutions and FAQ's. Track requests: open new service requests or review status. Double-Take Software's clear escalation process means you'll get answers in a timely manner.
- Application Notes - Hear from the experts on how to configure Double-Take and GeoCluster in various application environments. You'll find step-by-step instructions to quickly and easily get up and running.
All the help you need
Register online to access the password-protected Double-Take Software Support Site. You'll receive a user name and password within 24 hours.
Whether you need onsite help or want to search the Knowledge Base, explore the range of Double-Take Software support offerings to find what's right for you.
COUNT ON DOUBLE-TAKE SOFTWARE - WE'VE GOT THE NUMBERS
Start counting: 24. 7. 365. 100% of the time. Reach Double-Take Software Technical Support 'round the clock at 800-775-8674 or 317-598-2066. We're always open online as well: support.doubletake.com.
For Technical Support in the European Union call +44 (0)1905 330820 or +33 (0)1 47 77 15 06 or 49 (0) 69 95 92 52 46.
Asia Pacific (English) Technical Support Hotline: +1-317-598-2066